Warning: If You're Anything Like Me, Avoid "Dead Sea Cosmetics"

Before I go into what will stand out as one of the most frustrating experiences of my life, I need to explain a little something about myself. I am beyond non-confrontational. If there's a way to come to a peaceful end I will do everything in my power to make it happen. If you're mean or pushy with me, I will yell and scream at you in my head, but smile at you and apologize for my supposed injustices. Now, on with the story.

We have several birthdays coming up during the next six weeks, two being my dad and my daddy-in-law. Knowing there were some fun things on sale over at Valley Fair Mall, I headed on over with my littlest in the hopes of finding some awesome presents. And I did, hoorah! By the time I was done my littlest was ssssoooooo hhhuuuunnnngryyyy!!!!! So we headed down towards the food court in the hopes of finding an ice cream cone or other such treat to satisfy her growly tummy.

I was stopped just south of the customer service desk by a good-looking young man offering a sample of something. I'm not a huge fan of free samples as they tend to make me obligated to stay and hear what they have to say and odds are buy something. Therefore I declined with every intention of moving on, when the man said, "May I see your hands?"

Well that request stopped me in my tracks (my first mistake). I showed him my hands and he cooed over my nails, taking one of my hands and out of thin air (or a pocket in his apron) produced a buffer. He began to run this across my nail while talking to me about being from Israel and was I married and oh, I was? Too bad. Happily married? Darn. (Uh, yeah, 'cause I'm sure the sight of a chunky redhead with bad skin and a baby in tow was just too much for him to resist.) Of course, in order to see the effect of his buffing just right I needed to follow him over to his kiosk so we could see better. Was my nail buffed to a marvelous shine? Of course! Would I like to buy one of their kits so I might do this at home? Oh no - I really don't have the money, I say as I start backing away. At this point I realize he's still got a hold of my hand.

"Wait, wait," he says in his thick Israeli accent. At this point he begins to rub his fingers lightly over my face, analyzing it. "You have a beautiful skin, but you have the acne and a little bit of rosacea." So my skin is beautifully full of problems, I thought. When he asked his partner-in-crime, uh, I mean co-worker to put something on it I tried backing away again, as my skin is super-sensitive and I don't put anything on it I don't trust.

Telling him this he says, "Give me your arm." I didn't want to but he frankly still had a hold of my hand and simply turned it over so the underside of my arm faced up. At this point his cohort began rubbing some sort of gel on my skin. As the younger guy continued the master of manipulation held the little jar of his magical face gel really quite high up in the air - something he did more than once. I don't get why.

As he's telling me the virtues of this amazing cosmetic the other guy is now rubbing the gel into my skin. Can you say creepy? 'Cause that's what I was thinking. They cleaned the gel off my arm, applied a lotion, and told me to look at the difference between my two arms. Was there a difference? Oh yeah, but at this point I knew that if the tiny bottle was supposed to last me an entire year we were talking huge money.

Sure enough, that one bottle was two hundred dollars. Oh - you read that right! When you included the lotion it upped the price to three hundred dollars. Uh, no way mister!

And thus the haggling began. I tried to tell him over and over I couldn't afford it, my husband would never agree to it, I didn't like spending that sort of money on something I could live without especially when we were talking about birthdays and Christmas to buy for!

I should have just walked away - I know this now - but it's not in my nature to rudely walk away from someone. I was trying my hardest to give them a way out of the situation. "May I give you my card?" he asked. "Sure," I said, relieved we could leave it at that. I realized something was off when he pulled out a receipt book and seemed to write in it. What sort of "card" was this supposed to be?

"Wait," he says, as though inspiration had struck his brain. "What if I..." and the haggling went on. He offered deal after deal, conversing with his partner in English when it was convenient ("But we'll lose this much money if you do that"). I was analyzing their sale tactics even as they were being practiced on me.

It got to the point my littlest was pulling on my arm, begging to be taken for a treat. The haggling was going on and on until they finally came to a deal I could say yes to and not feel bad about until I'd taken at least five steps away from the kiosk. $102 later I held in my hand a bag of things I didn't want.

If only it could have stopped there. I stewed over this the rest of the afternoon. By the time my hubby got home I was pretty frustrated with how I'd been handled. The two of us went back to the mall to try and fix the situation. ONLY THEN did we see there were no returns. Oh no, this hadn't been pointed out to me. Sure it was on their kiosk - over the cash register in rather small letters surrounded by other things. Sure he'd written it on my receipt - but he never told me about it beforehand. So we couldn't return the stuff.

Do you know what the guy said (the co-worker) when we complained? "No one forced her to buy anything." I wanted to yell at the man! "I've never felt so pressured to buy something in my life!" I said, my emotions starting to get the better of me.

My husband and I headed over to the customer service desk to lodge a complaint. Of course it was there I lost it and burst into tears. The woman called over mall security where I signed a witness report, going into all sorts of detail about what happened. As I wrote everything out I began to see even more of their intimidation and manipulation tactics, and I just got angry. By the time we were driving home I was almost hyperventilating when I thought of the way the man kept a hold of me, towered over me, and touched me without permission. MAN it took a while to deal with all those emotions that night.

Today I'm feeling better about things. Just a few minutes ago I received a message from one of the mall managers, who is working to get a refund for me. I'd like to give the products back, as I am honestly not looking to cheat the company out of anything.

The security guy told me something I want to share with anyone on the off-chance you find yourselves accosted by someone like this: if they touch you without your permission, back away and in a loud voice say, "NO!" If they come after you again you have the right to push them away and immediately go to find customer service or security.

My biggest advice (especially as I've learned they're like this in many malls), do everything you can to avoid Dead Sea Cosmetics!